1. Introduction

Agape Connections is committed to protecting your privacy and handling your personal information with care, respect, and transparency.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What information we collect

We may collect personal information that is necessary to provide our services, including:

• Full name

• Contact details (email address, phone number)

• Address or general location

• Information about your support needs or NDIS plan

• Information provided through enquiry forms or communications

• Any other information you choose to share with us

We only collect information that is relevant to providing safe, appropriate, and effective support.

3. How we collect your information

We collect personal information in a number of ways, including:

• When you contact us via our website, email, or phone

• When you complete a contact or enquiry form

• During conversations or consultations

• Through referrals from family members, carers, or support coordinators (with consent)

4. Why we collect your information

We collect and use your personal information to:

• Respond to enquiries and provide support services

• Understand your needs and personalise our services

• Communicate with you about your support

• Coordinate services with other providers (where required and with consent)

• Meet legal and administrative requirements

5. Disclosure of your information

We respect your privacy and will not share your personal information unnecessarily.

Your information may be shared with:

• Service providers or support professionals involved in your care

• Family members, carers, or support coordinators (with your consent)

• Government or regulatory bodies where required by law

We will always aim to ensure your information is handled securely and respectfully.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Your information may be stored securely in:

• Password-protected digital systems

• Secure email platforms

• Confidential physical records (if applicable)

7. Access and correction

You have the right to:

• Request access to the personal information we hold about you

• Request corrections if your information is inaccurate or incomplete

To do so, please contact us using the details below.

8. Website and cookies

Our website may collect basic information such as:

• Pages visited

• Time spent on the site

• General location data

This information helps us improve our website and services. We do not use this data to personally identify you unless you provide your details.

9. Third-party services

We may use third-party tools (such as website forms or analytics providers) to help us operate our website and services.

These providers may store or process your information in accordance with their own privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on our website.

11. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 Email: lujilulu@yahoo.com.au
📍 Service Area: Western Sydney, NSW

We are committed to ensuring your personal information is handled with care, respect, and integrity at all times.